SEND A REQUEST for "Neurokos SRL"

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Return Policy:

1. General Provisions:

  • The buyer has the right to return the product within 24 hours of its receipt.
  • Returns are possible only if all conditions stated in this policy are met.

2. Return Conditions:

  1. The product's original packaging remains intact and undamaged.
  2. The factory seal of the product is unbroken.
  3. Presence of the original sales receipt.

3. Return Process:

  • To initiate a product return, the buyer must personally visit the “Karipain Moldova” Specialty Store.
  • In the store, a Return Form must be completed, indicating the product name, its specifications, and the reason for the return (contraindications, allergic reaction, or individual intolerance).
  • After accepting the product for review, the store commits to examining the product's condition and verifying the stated reason within 14 calendar days.
  • If the legitimacy of the return is confirmed, reimbursement will be made by transferring funds to the buyer's bank card.

4. Exceptions:

  • If the conditions stated above are not met, the product is not eligible for return.
  • Products purchased with a 20-30% discount or as part of promotional offers are also not eligible for return.